Become Top 1%
Customer Success Leader
Most people think of Customer Success as a support function which it is not. CS is a revenue function, sometimes even more important than Sales. Learn the craft and depth of CS by some of the best Success Leaders from India and the US. Land into breakout roles post 12 Weeks at SAMA.
Top 1% B2B SaaS Startups
The best
works with the best
70+ B2B SaaS startups have hired reps from SAMA. We go an extra mile helping you be the top rep at your company.
Level up in CS
Accelerate your Customer Success
career in B2B SaaS
For SAMA - Outcomes start at intake curation. Understanding where you are in your career and why do you want to do this is super critical.
Learn the craft
of Customer Success
Week 1
The Foundations of CSM
Better address what your customers value
Prioritize your accounts
Set appropriate expectations with your team and your clients
Organize and plan your day/month/year for maximum efficiency as your book of customers grows
Week 2
Mastering Value-Driven CS Meetings
Structure a successful onboarding plan
Develop pre-onboarding surveys to get to know your customers
Avoid common onboarding mistakes
Design QBRs that will inspire customers, realign expectations, and work toward a common goal
Week 3 to 4
Preventing Disengagement through Discovery
Being proactive as a CSM
Understand what realy matters to your customer
Reengage customers
Prevent customer disengagement
Week 4
Transparent Selling
Understand the difference between sales and positioning
Implement value-driven sales techniques
Selling and expanding accounts from the lens of account management
Week 6 to 7
Advocating for your Customers and Creating Brand Advocates
Create customer-centricity: VoC and CAB
Use customer insights and data to create customer advocates
Understand how to lose a customer in less than 5 steps
Week 6 to 7
Locking in your Upsells, Cross-Sells, and Renewals
Understand up/cross-selling
Build effective plans for account expansions
Close deals and achieve big results
Build a strategic renewal process
Drive more effective renewals for your business
Week 8 to 12
Capstone & Demo Day
Build Proof of Work, Network & showcase your craft to the world on Demo Day.
Picth your craft and strategy in front for top CS leaders in India.
Land into breakout roles in CS function
Customer Success
is not customer support
Let your craft do the talking
Build Proof of Work
not fancy resumes
A Success leader is looking for someone who can solve his/her problem, not someone with fancy degrees. Let your craft and skill set speak for you.
Practice your Craft
Getting good at Success takes time and effort. There is no point of attending sessions if you cant execute it.
Building a muscle and understanding the pyscology is what you aim to build at SAMA.
Real World Capstone Projects
Build proof of work which will help you show your craft.
100+ capstones of orgs to build depth
Thousands of companies selling to different personas like Sales, CS, Product leaders and different segments, be it enterprise, mid-market or SMB. Refer to 100s of capstones built by alumni's to understand nuances of B2B sales faster.
SAMA Membership
Explore your Journey
with sama
Learn from Top 1% Customer Success leaders and get hired by India's best B2B SaaS startups.
The SAMA Club
Join the
SAMA Club
A collective of worlds finest sellers, success, partnerships and revops leaders.
